FAQs

Q: What are your shipping costs?
A: Standard shipping is $9.99 for orders under $79.00. Orders $79.00+ receive free standard shipping.

Q: How long will my order take to arrive?
A: Processing is 1–3 business days. Standard domestic delivery is typically 3–7 business days after dispatch.

Q: Do you ship internationally?
A: Yes — international rates and delivery times vary. Customs/duties are the responsibility of the recipient.

Q: What is your returns policy?
A: Returns for change of mind within 14 days (item unworn and in original condition). Faulty items — contact support within 7 days for replacement/refund.

Q: Are your pieces hypoallergenic?
A: Our imitation jewellery is finished with plating that is nickel-free where possible — materials listed on each product page. If you have metal sensitivities, please check the product details or contact us.

Q: Can I request custom pieces or matching sets?
A: Yes — we accept custom requests and bulk/wholesale orders. Visit our Wholesale or Contact page to get started.

Q: How do I care for my jewellery?
A: Keep pieces dry, store in a pouch, avoid perfumes and sprays. Refer to our Care Instructions page for full guidance.

Q: I haven’t received my tracking number — what do I do?
A: If you haven’t received tracking within 5 business days, email Info@aurariwaa.com with your order number.