Refund policy

At AuraRiwaa, each piece is carefully selected, and many of our designs are unique or available in very limited quantities. We encourage you to review product photographs and descriptions carefully before placing your order.

Change of Mind

Please choose carefully, as AuraRiwaa does not offer returns, refunds or exchanges for change of mind.

This includes circumstances where you change your mind about the style, colour, size or design after purchase, or decide that the item is no longer suitable.

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

Faulty, Damaged or Incorrect Items

We take great care in inspecting and preparing every piece before dispatch.

If your jewellery arrives damaged, faulty, or is not the item you ordered, please contact us as soon as reasonably possible after receiving your order and provide:

Your order number
A description of the issue
Clear photographs or video showing the item and the issue

Please do not return an item before contacting us. We will review the issue and advise you of the next steps.

Where an item does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Nothing in this Returns & Refund Policy limits or excludes your rights under the Australian Consumer Law.

Variations in Jewellery

Many AuraRiwaa pieces feature handcrafted detailing, stones, beads, pearls, enamel or other decorative elements. Minor variations in colour, placement, finish or detailing may occur between pieces and form part of the individual character of the jewellery.

Colours may also appear slightly different depending on lighting, photography and your device or screen settings.

These variations do not affect any rights you may have under the Australian Consumer Law where an item is faulty, significantly different from its description, or otherwise fails to meet a consumer guarantee.

Damage After Delivery

AuraRiwaa cannot provide a remedy for damage caused by misuse, accidental damage, improper handling or storage, exposure to water, perfumes, chemicals or other substances, or normal wear and tear.

Please follow our jewellery care recommendations to help preserve your pieces.

Return Shipping for Faulty Items

If we ask you to return an item for assessment, we will provide you with return instructions.

Where an item is confirmed to be faulty or otherwise fails to meet a consumer guarantee, reasonable return postage costs will be handled in accordance with the Australian Consumer Law.